THE FINE PRINT

Return Policy

We keep this simple: a 7-day replacement policy for damaged, defective or incomplete deliveries. No change-of-mind returns — because we price factory-direct with no showroom markup to absorb the cost of them.

What's covered

  • The item arrived damaged in transit
  • A panel or piece of hardware is defective or faulty
  • Parts are missing from the box

Any of the above, reported within 7 days of delivery, gets a free replacement — of the affected part or the full item, whichever fixes the issue.

What's not covered

  • Change of mind, or ordering the wrong size/finish
  • Wear from normal use after assembly
  • Damage caused by forcing parts during self-assembly
  • Claims raised after 7 days of delivery

How to raise a claim

  1. Go to our Contact page within 7 days of delivery.
  2. Share your order number and clear photos of the damage, defect, or the missing part / open box.
  3. Our team reviews the claim and confirms your replacement directly with you.

Nothing needs to be sent back for a straightforward defect claim — we'll tell you if we need the part returned.

See also: Shipping Policy · FAQs